“Our parents were independent living residents until their death in March 2017. In Dec., 2016 approximately, their address was being used in a minor role in a scam. Joyce at the front desk noticed the unusual packages arriving for them, notified the appropriate people, and the police were able to make an arrest. My sister sent this article, which reminded us all of the incident. We wanted to thank and praise Joyce again for her astute intervention. My father always said that she was very sharp – his ultimate compliment. This article made us realize how unusually fortunate we were. Thank you.”